Privacy Policy

Last updated: November 7, 2026

Pup Country Club (“we,” “us”) is a pet grooming business serving the Texas Hill Country and San Antonio, operated by Familia Sleeper Lozara Company LLC. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact details you give us: your name, phone number, email address, and service address (for mobile appointments).
• Information about your pets: name, breed, weight, coat, health or behavior notes, and grooming history.
• Appointment details: dates, services, notes, and payments.
• Signed service agreements, including your name, signature, and the date you signed.
• Basic website information, such as the pages visited, collected automatically by our website host.

Payments. Card payments are processed by Square. We do not store your full card number.

How we use your information

• To schedule, confirm, and provide grooming services.
• To send appointment confirmations, reminders, arrival times, and pickup notices.
• To keep records of services, payments, and signed agreements.
• To answer your questions and improve our services.

Text messages and your phone number

We use your phone number only to contact you about your pet’s appointments and our services. We do not sell, rent, or share your phone number or text-message consent with third parties or affiliates for their marketing purposes. Information is shared only with service providers that help us send messages (such as our text-messaging provider), and only for that purpose. You can reply STOP to any text to stop receiving messages.

Who we share information with

We do not sell your personal information. We share it only with service providers that help us run our business, such as our scheduling and database software, payment processor (Square), text-messaging provider, and website host, and only as needed for them to provide their services to us. We may also share information if required by law.

How long we keep it

We keep customer, pet, appointment, and agreement records for as long as you are a customer and as long as needed for our business and legal records.

How we protect it

Our records are stored with secure service providers and are available only to our staff through password-protected accounts.

Your choices

You may ask us to see, correct, or delete your information, or stop receiving texts at any time. Contact us using the details below.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows when it was last changed.